Privacy Policy

Privacy Policy

Introduction

We are committed to protecting your privacy. We are an online pharmacy in the UK, registered with the General Pharmaceutical Council - registration number: 1111615. We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. We understand that legal documents such as privacy policies can be difficult to understand. For that reason, we have provided this short overview of the policy to highlight the main points that you should know about.

iPharm (www.ipharm.co.uk) runs and provides pharmacy services.

Our address is:

Unit 18, Bold Industrial Park, St Helens, WA9 4TU

 

What personal information we collect and how we use it?

We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations (GDPR) (EU) 2016/679).

We collect information about you for the following reasons:

·       To process your order;

·       to provide you with the best service possible;

·       to record details of all medicines and other products we supply to you, and medicines that you or your doctor tells us you may have from us on repeat prescription.

We will not email you unless you have given us your consent. If you are already subscribed to receive our marketing emails, you may opt out at any time by contacting us.

The type of information we will collect about you when you place an order or register on our web site includes:

·       Name

·       Address

·       Phone Number

·       Email Address

·       Credit/Debit card details

·       IP Address

If you are purchasing a licenced medicine, we may need to ask you some questions about your medical history to allow us to assess whether you are suitable to receive the medication that you have requested. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site.

Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Use of personal information

We use the information you provide for the following purposes:

·       To send updates regarding the status of your enquiry or order;

·       to assess your suitability to receive certain licenced medicines;

·       to send newsletters and details of offers and promotions in which we believe you will be interested;

·       to understand the buying behaviour of our registered users, and

·       to perform other general marketing and promotional activities focused on our products and services.

When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process, pick and despatch your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

NHS prescription service

If you want to use our NHS prescription service we will need to know whether you pay for your NHS prescriptions and, if not, the reason why not. We will also collect information about your existing medical conditions and any medication your doctor has prescribed for you. We will use this information to look after your healthcare, and that may mean we have to contact you in certain circumstances that are relevant to your ongoing care (for example, sending you reminders about repeat prescriptions). We may also collect information about when you are next going to visit your doctor so we can help you manage your repeat prescriptions.

Your Consent

By submitting information to us you agree to the collection and use of this information by us and its Service Provider (if any). If we decide to change our Privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your rights

You can ask us in writing for a copy of all the personal information we hold about you. We must respond to your request within one calendar month. There will be no charge to have a printed copy of the information. You will need to give enough information for our staff to identify you (for example, your full name, address and date of birth). You will need to provide ID (for example, your passport, full driving license or credit card or debit card) before any information is released to you. Under GDPR you have the following rights concerning your personal data:

·       Right of access;

·       Right to rectification;

·       Right to erasure (right to be forgotten);

·       Right to restriction of processing;

·       Right to data portability;

·       Right to withdraw consent;

·       Right to object to direct marketing, and

·       Rights in relation to automated decision making and profiling.

For more information on these rights click here.

 

Physical and Electronic Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

 

 

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of iPharm essential features, we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.